National Customer Service Speaker
for the PGA of America
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   Information Packet!
Simply call us at (800) 543-4215
and we'll gladly ship the following:
 
Keynote / Workshop Information
DVD Video Clip of a recent Keynote Address
Three (3) Complimentary Authored Books
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On-Site 2 Hour Workshop








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Let us show you how to give Great Customer Service!






C A R Y  C A V I T T
C O N S U L T I N G

Six Available On-Site Workshops for Your Organization (Mix & Match!)
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Customers will return when we understand what it is that attracts them to our organization. In this insightful presentation we will explore various ways to create an environment that brings customers back time and again.
Serving the customer has very little to do with following a policy manual and everything to do with having the right attitudes. Here we will explore the six most important attitudes that will consistently deliver exceptional service to our customers.
When we understand that outstanding internal customer service teams are a reflection of great people skills, we will begin to relate and serve in a more professional manner. Our goal as customer service professionals is to create an atmosphere where everyone works together.
In our insightful way of shedding light on the art of service, we will discover what it really takes to deliver exceptional service. You will learn that great service can only happen when we serve with the five mindsets discussed.
Successful organizations all share a common trait: they have a great customer service team where everyone has captured the importance of providing excellent service. In this presentation we will discuss how to create a team that not only delivers great service, but also exceeds client expectations.
Understanding our customer is the key to improving our service since they see our organization from another point of view. In service, our goal should be to win our customers by meeting their 17 most important needs.
"Cary is truly an expert  in customer service." -B.W.
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Cary has spoken in front of over 2,000 groups in the last 15 years.Cary is an expert in the area of providing great customer service with seven books authored on the subject.Cary is the National Customer Service Speaker for the PGA of America has been a PGA Golf Professional since 1990.
3 Interesting Facts...
THAT       WORKS!
cary cavitt training seminars
Your search for a customer service speaker has come to an end...

  cary cavitt
  Service That Attracts
  seminars
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Every once in a while we visit a Golf Club and walk away feeling that the service was excellent. More than likely we were given a friendly greeting, made to feel welcomed, and shown appreciation. This is a major part of what creates exceptional service.
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Every once in a while we visit a Golf Club and walk away feeling that the service was excellent. More than likely we were given a friendly greeting, made to feel welcomed, and shown appreciation. This is a major part of what creates exceptional service.
Specialty Keynotes & Workshops
Specialty Workshops
Golf Facilities
Providing Exceptional
Guest Services
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Specialty Workshops
Healthcare
Creating an Exceptional
Caring Experience
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Along with the available six workshops, we also offer specialty seminars and keynote addresses tailored especially to your industry!  Here are a few samples...
Creating a caring environment will be the main focus in how to win our patients. When we understand the 15 most important qualities in building trust with our patients, we will soon find our service improving for the better.
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Providing outstanding library service has everything to do with creating a warm and friendly atmosphere for your patrons. This specialty workshop is perfect if you are looking for a Keynote speaker for your next Staff Development Days!
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In order to create outstanding client services in the business world, it is paramount that we first and foremost capture our client's trust. In this specialty workshop we will focus primarily on how to consistently capture this trust from the moment we make contact with our clientele.
Guests will judge your service based primarily on the experience of their stay at your establishment. In order to create luxury service, we must consistently create the mentality that each guest is a VIP and should be treated as such.
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Insurance firms rely on customer loyalty in order to consistently succeed. In order to develop this loyalty with our clients we must understand how to build better relationships with those who we serve. We also need to understand how people skills will help create 5-star service.
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...and other specialty workshops tailored to your industry!
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Specialty Workshops
Law / Financial
Building Trust Through
Better Client Services
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Specialty Workshops
Libraries
Perfect for Staff
Development Days!
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Specialty Workshops
Hotels/Resorts
Providing a Luxury
Service Experience
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Specialty Workshops
Insurance Firms
Developing Customer
Retention and Loyalty
Specialty Workshops
Restaurants
Creating an Environment
That Brings Customers Back
Specialty Workshops
Park Districts
Providing an Excellent
Family Friendly Experience
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Park Districts play an important role in providing services to the families in their communities. When employees understand the keys to excellent service, the whole experience for each patron improves for the better.
On-Site Workshop 101 (or Keynote Address)
What Every Customer Is Really Looking For:
The Real Reason Customers Return
Customers will return when we understand what it is that attracts them to our organization.  In this insightful presentation we will explore various ways to create an environment that brings customers back time and again.  By understanding some simple principles on service, we will begin to perform at a level that exceeds the customer's expectations.



On-Site Workshop 102 (or Keynote Address)
Becoming a Customer Service Superstar:
Understanding Six Essential Attitudes
Serving the customer has very little to do with following a policy manual and everything to do with having the right attitudes.  Here we will explore the six most important attitudes that will consistently deliver exceptional service to our customers.  The six attitudes discussed are friendliness, enthusiasm, caring, respect, encouraging, and thankfulness.  -Popular Choice!



On-Site Workshop 103 (or Keynote Address)
Five-Star Service:
Building a Super Customer Service Team
Successful organizations all share a common trait: they have a great customer service team where everyone has captured the importance of providing excellent service.  In this presentation we will discuss how to create a team that not only delivers great service, but also exceeds client expectations. -Popular Choice!


On-Site Workshop 104 (or Keynote Address)
How to Win Your Customers for Life
Understanding the 17 Needs of the Customer
Understanding our customer is the key to improving our service since they see our organization from another point of view.  In reality, they are our most important source in learning how to deliver outstanding service if we will learn to stop and listen.  In service, our goal should be to win the customer by understanding their seventeen most important needs.  They in turn can become our best advertisers if we simply learn how to meet these needs.


On-Site Workshop 105 (or Keynote Address)
Internal / External Customer Service
Why People Skills Win Every Time
When we understand that outstanding internal customer service teams are a reflection of great people skills, we will begin to relate and serve in a more professional manner.  Our goal as customer service professionals is to create an atmosphere where everyone works together.  This can only occur when we show such qualities as empathy, listening, and caring more about meeting others' needs than simply following a job description. -Popular Choice!


On-Site Workshop 106 (or Keynote Address)
Providing Luxury Service
The Five Keys to Exceptional Service
In an insightful way of shedding light on the art of service, we will discover what it really takes to deliver exceptional service.  You will learn that great service can only happen when we serve with the five mindsets discussed.  Whether the organization is an exclusive resort or a community business, this workshop will show us how to create an environment that goes above and beyond what the clientele expected.